Shipping and International
• We offer free delivery for purchases made over AED 1000 in the UAE. Anything below AED 1000 will be charged AED 20 as shipping cost.
• We shall be able to deliver the goods on or before the promised date, however, due to any unforeseen circumstances, if we are unable to meet our estimated delivery dates, a reasonable communication will be sent with the revised details. Also, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges, or expenses arising out of late delivery.
• The customers will receive payment and order confirmation through email as soon as the payment is processed.
We might ask for a valid ID so please be ready to present either your Emirates ID, passport or driving license.
Customs and Import Duties (International)
For most shipments, customs/import duties are applied once the parcel reaches its destination country.
Customs duties and any handling charges vary from country to country and are usually implemented when the order reaches its destination country.
Unfortunately, we have no control over these charges, so they will have to be borne by you once your parcel reaches your country.
You can contact your local customs office to find about customs duties for your country before you place an order so that you’re not surprised when these duties are levied.
Customs duties and taxes are non-refundable once charged. If you refuse to accept the delivery, unfortunately, we will have to deduct that cost from the refund amount, since the courier will have already paid the charge on your behalf.
Delivery Schedule & Charges
Delivery within UAE- 3 -5 working days from payment confirmation. Free delivery for purchased over AED 1000.
Delivery Outside UAE/Within GCC (Saudi Arabia, Kuwait, Qatar, Oman, Bahrain.) 5- 7 working days.
Delivery charges: AED 150 for all orders.
Rest of the world or any clarification please contact us we are here to help:
Email: hello@hazelandfolk.com
Call/WhatsApp: 050 927 2975
